FAQ

At the end of the purchase you will receive an email confirmation

The order will be received within 7-14 business days

The shipping of the products is done by the courier company DHL. Shipment can be tracked with a tracking number that you will receive by email from us.

Payment on our site is made by a known and secured clearing system

Payment on the site is made via credit card or PayPal

Yes! All our jewelry comes packed in customized boxes in a high-quality branded bag.

All the products displayed on the site have a warranty for one year (you can read in detail in the following link)/pages/responsibility

In the following link there is a detailed page on our exchange and return policies: Exchanges/returns

Our jewelry is made of 14K yellow gold, 14K white gold or 14K red gold, according to your choice and according to the product.

There are changes that can be made to the jewelry, such as changing the stone to another color, the size of the jewelry, and sometimes also changes in the design. If you are interested in making a change to the piece of jewelry, we recommend that you contact us via the email Jewelry@livni.co And we will be happy to meet your request to the best of our abilities and leave you as satisfied as possible

We use real and semi-real gemstones of the best quality available on the AAAA market
Our stones come from India and Brazil in the best quality you will find.

The pearls we use are cultured pearls that grow naturally in dedicated AAAA quality ponds.

Our jewelry is made of natural materials and is hypo-allergenic that adapts to the skin and does not cause sensitivity or allergy

We are available for any question or problem at Jewelry@livni.co

Phone Call / WhatsApp:

+972543501158

Especially for this we have prepared a detailed explanation that you can find /blogs/jewelry-care

That's exactly why we prepared a detailed size guide for Size guide

For any question or problem we are available by email Jewelry@livni.co

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